• Data Entry 9,000 KPH, Typing 50 WPM
• Enrolled customers and processed applications for health insurance coverage
• Reviewed and verified documents to determine eligibility
• Scanned and prepared invoices electronically for processing
• Proven Performer for RCS
• Cleared for Drug/Background

Education: Associate’s Degree
Industries: Healthcare, Accounting, Sales
Software: Oracle, Salesforce, Nexus

• Over three years’ experience wearing many hats within Customer Service and various industries.
• Prepared appraisal guidelines and protocols for appraisal procedure and ensured the Appraisal team abided by regulations.
• Followed up on and coordinated appraisal orders to ensure timely completion.
• Serviced high volume inbound and outbound calls.
• Utilized soft skills and decision-making to assist customers to resolve their delinquent accounts via payment arrangements, negotiations, and settlements

Software: MS Excel, GIS System, Proprietary Software, Multi-phone systems
Industry: Technology, Transportation, Dispatch, Mortgage

• Managed the day to day responsibilities of high volume Healthcare company clients
• Ensured client contractual obligations were met by working closely with internal departments and managing monthly projects.
• Managed the Accounts Receivable and the monthly billings for clients.
• Cleared for Drug/Background

Education: Associate degrees in Pre-Law and sociology
Industries: Technology, Print & Mail
Software: MS Office, MS Excel, Proprietary CRM/Portals, WorkDay, Kronos

• Over 15 years of management experience in the retail industry and Production Coordination.
• Conducted onsite audits of each company department warehouse.
• Handled complaints and provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Scheduled and coordinated production and manufacturing to expedite orders and meet deadlines.
• Cleared for Drug/Background

Education: Bachelor’s in technology
Industries: Sales, Technical writing, Medical
Software: Adobe Creative Suites / InDesign; QuickBooks; SAP, A400, Excel, Microsoft Office, NuOrder, Full Circle

• Process payments from post-office
• Loan Processing, Visas, and deposits.
• Call center for medical customers and oversee eligibility of members.
• Analyze discrepancies for members of medical plans.
• Medical office administrative experience utilizing medical coding.

Education: Medical Office certification (Kaplan College)
Industries: Medical
Software: Proprietary Banking and industry-specific software  

• A recent graduate of William Jessup University who has recently completed a 4 month paid internship as an Executive Assistant with a Business Consulting firm.
• Administered directors’ calendar and prepared meeting agenda and materials.
• Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
• Received payments and record receipts for services into the database.
• Bilingual in English and Spanish

Education: BS in General Business, Minor in Bible & Theology
Industries: Business Consulting, Auto, Retail
Software: MS Office Suite, Google, Social Media, Canva