In the employment world, we often hear talk of employee retention rates and the costs associated with re-hiring for a position. It can be expensive to find a good candidate, hire them, train them, and cover lost productivity while the position is open. Fortunately, with a little extra effort, you can make a big difference in your retention rate, and your bottom line.
- Compliment a good job. Nobody gets enough praise. When you take the time to tell somebody that you liked how they handled a situation or you were pleased with their speed, effort, efficiency, anything, you are showing that you care. You’re also proving to them that their energy is valuable, and they are valuable. This can go a long way.
- Apologize when an apology is due. Admit when you’re wrong. Everybody makes mistakes. It’s human nature. How you handle your mistakes as a leader will set an example for your employees to follow, and create an environment where open communication is welcomed and encouraged. So apologize – a genuine “I’m sorry.” Never follow the apology with an “I’m sorry, but…” When you’re wrong, say you’re wrong. Take the blame, own the mistake, and move forward.
- Offer your help when you see somebody struggling. It can be difficult for people to ask for help – they may fear that they will appear weak, or don’t know how to do their job. Everybody needs help occasionally. Ask if you can help them, but be specific: “Can I help you with ___ while I’m over here?” Getting in there and helping out can open up communication, give you insight into jobs and employees within your company, and create bonds and trust between you and your employees that will help retain employees in harder times.
- Ask to be taught something. When you ask to be taught or shown, several things happen: You implicitly show you respect the person giving the advice; you show you trust his or her experience, skill, and insight; and you get to better assess the value of the advice.
- Ask for help. When you need help, ask for it. By asking an employee for help, you empower them. It shows that you respect them and value their opinion or skillset, and in turn, they respect you.
None of these things require anything more than effort, but the difference they can make within your company is priceless. Bridging the gap between employer and employee will build up the tenets of great relationships – communication, trust, respect and hard work. When strong relationships exist within a company, employee turnover is lowered, which is beneficial for employer and employee simultaneously.
At River City Staffing, we specialize in the direct placement of executive level and other high profile professionals that assist in retaining a high level of employees through recognizing the talent you have at your company.